Privacy Policy

Our commitment to your privacy

At Lifepin, your privacy is a core part of how we design and operate our platform.

Lifepin is designed to help adults build meaningful and compatible relationships that may lead to marriage. To provide our services, we may collect and process personal information, including certain sensitive information that you choose to provide to us.

We understand the responsibility that comes with handling this information and are committed to processing it transparently, securely and only for legitimate purposes connected with providing, protecting and improving Lifepin.

Our Commitment to Privacy

We consider privacy throughout the design and development of our products and services. We use appropriate technical and organisational safeguards designed to protect personal information and continually review our privacy and security practices.

Our Commitment to Transparency

We want you to understand what information we collect, why we collect it, how we use it, who may have access to it and the choices available to you.

We have therefore tried to make this Privacy Policy as clear and straightforward as possible.

Our Commitment to Security

We implement technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

No digital system can guarantee absolute security, but we continually review our security practices as Lifepin evolves.

1. Who we are

Lifepin operates the Lifepin mobile application, website and related services.

In this Privacy Policy, “Lifepin,” “we,” “us” and “our” refer to the entity responsible for operating Lifepin and determining how and why personal information collected through our Services is processed.

For purposes of applicable data protection laws, Lifepin acts as a data controller in relation to personal information collected directly from our users.

2. Where this Privacy Policy applies

This Privacy Policy applies to the Lifepin application, websites and other Lifepin products and services that link to this Privacy Policy.

We refer to these collectively as the “Services.”

Certain features may have additional privacy notices explaining specific processing activities. Where applicable, those notices should be read together with this Privacy Policy.

3. Information we collect

We collect information that you provide directly to us, information generated when you use Lifepin and, in certain circumstances, information received from third parties.

A. Account and Profile Information

When you create or maintain a Lifepin account, we may collect information including:

• Legal name
• Preferred name, where applicable
• Date of birth
• Age
• Email address
• Mobile number
• Gender
• Country
• State of origin
• Local Government Area of origin
• State of residence
• Location information
• Faith or religious beliefs
• Denomination, where applicable
• Ethnicity or cultural information, where provided
• Education
• Industry
• Occupation
• Marital status
• Information about children
• Future family preferences
• Marriage intentions
• Height
• Body type
• Genotype
• HIV status
• Disability or health-related information, where provided
• Libido
• Photographs and videos
• Personality and lifestyle information
• Hobbies and interests
• Partner preferences
• Identity-verification information
• Information provided when contacting Lifepin Support
• Other information you choose to provide to Lifepin.

Some of this information may constitute sensitive personal information under applicable data protection laws.

Where required by applicable law, Lifepin will obtain appropriate consent before processing sensitive personal information.

4. Sensitive personal information

Because compatibility may involve personal considerations, Lifepin may allow users to provide information that is considered sensitive under applicable law.

This may include:

• HIV status;
• genotype or genetic information;
• religious beliefs;
• health or disability information;
• libido or information relating to sex life;
• ethnicity;
• biometric information; and
• other information classified as sensitive personal information under applicable law.

We process sensitive information only for identified and legitimate purposes and where we have an appropriate legal basis to do so.

Where consent is required, Lifepin will request your explicit consent.

You may withdraw consent to processing that relies on your consent, subject to applicable law. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

If particular information is necessary to provide a Lifepin feature, withdrawing consent may mean that the relevant feature can no longer be provided.

5. Private compatibility information

Certain information you provide to Lifepin is collected specifically to improve compatibility and matching.

HIV Status

Your HIV status is private.

It is not displayed on your Lifepin profile and is not disclosed to potential matches or users with whom you match.

Lifepin may use this information privately within its matching and compatibility systems where relevant.

Genotype

Your genotype is private.

It is not displayed on your Lifepin profile and is not disclosed to potential matches or users with whom you match.

Lifepin may use genotype privately as part of its compatibility and matching systems.

Libido

Your libido information is private.

It is not displayed on your Lifepin profile and is not disclosed to potential matches or users with whom you match.

Lifepin may use this information privately within its matching and compatibility systems to help assess compatibility.

Private Means Private

Providing HIV status, genotype or libido information does not authorise Lifepin to make the information publicly visible or disclose the response to another user.

These categories are matching information, not profile information.

Access within Lifepin is restricted to authorised systems, personnel and service providers where access is reasonably necessary for matching, technical operation, security, legal compliance or another authorised purpose.

Where required by law, Lifepin will obtain explicit consent before processing this information.

6. Identity verification and NIN

Trust, authenticity and user safety are important to Lifepin.

For Nigerian users, Lifepin may collect and process a user’s National Identification Number (NIN) and associated identity information for identity-verification purposes.

We may use this information to verify information such as:

• legal name;
• identity;
• date of birth;
• age;
• photograph; and
• other information reasonably necessary to verify identity.

Information provided during registration may be compared with verified identity information to confirm that the account belongs to the person creating it.

NIN information may be used for identity verification, fraud prevention, safety, regulatory compliance and related security purposes.

Your NIN is private and is never displayed to other Lifepin users.

Access to NIN and related verification information is restricted and subject to appropriate security controls.

Where Lifepin uses third-party identity-verification providers, such providers are required to process personal information only for authorised purposes and subject to appropriate confidentiality, privacy and security requirements.

7. Passports and other identity documents

Where applicable, including for Nigerian users residing outside Nigeria or where additional verification is reasonably necessary, Lifepin may request an international passport or another approved government-issued identity document.

We may compare information contained in an identity document with:

• the legal name supplied to Lifepin;
• date of birth;
• profile photograph;
• facial verification information; and
• other information reasonably required to verify identity.

Identity documents are private.

They are not displayed on your profile or disclosed to other Lifepin users.

8. Photo verification and biometric information

Lifepin may use photo verification to help confirm that users are genuine and that profile photographs correspond to the person operating the account.

As part of this process, Lifepin may collect and process facial geometry and other biometric information derived from photographs, videos or verification captures.

We may use this information to:

• verify identity;
• compare verification images with profile photographs;
• compare verification images with identity-document photographs;
• detect fraudulent accounts;
• prevent impersonation;
• prevent misuse of Lifepin;
• protect users; and
• maintain the integrity and security of our Services.

Biometric information is treated as sensitive personal information.

Where required by law, Lifepin will obtain explicit consent before collecting or processing biometric information.

Biometric information and facial geometry are private and are never displayed to other Lifepin users.

Where third-party verification providers process biometric information on our behalf, they are required to process that information only for authorised purposes and subject to appropriate contractual, privacy and security requirements.

9. Information we receive from other users

Other users may provide information involving you when they:

• interact with you;
• report your account;
• report inappropriate behaviour;
• make a safety complaint; or
• contact Lifepin Support about an interaction involving you.

We may use this information to investigate reports, enforce our Terms of Use and Community Guidelines, prevent abuse and protect our users.

10. Information from third-party services

If Lifepin permits you to register or log in using a third-party service such as Google or Apple, we may receive information from that provider in accordance with your permissions and the provider’s policies.

This may include information such as:

• your name;
• email address;
• profile image; and
• account identifier.

11. Information collected automatically

When you use Lifepin, certain technical and usage information may be collected automatically.

This may include:

• IP address;
• device type;
• operating system;
• browser information;
• App version;
• device identifiers;
• advertising identifiers, where applicable;
• login dates and times;
• features used;
• profiles displayed to you;
• actions taken within Lifepin;
• interactions with recommendations;
• match activity;
• communication and interaction metadata;
• crash reports;
• diagnostic information;
• referral information; and
• security and fraud-prevention information.

12. Location information

Lifepin may process approximate or precise location information where necessary to provide location-related features.

If a feature requires precise location information, Lifepin will request appropriate permission through your device.

You may change your location permissions through your device settings.

Certain location-based features may not function correctly if location access is disabled.

We will process precise location information in accordance with the permissions you grant and applicable law.

13. Cookies and similar technologies

Lifepin and authorised service providers may use cookies, pixels, software development kits (SDKs) and similar technologies to:

• recognise users and devices;
• remember preferences;
• maintain account security;
• understand how Lifepin is used;
• measure performance;
• diagnose technical problems;
• prevent fraud;
• conduct analytics; and
• support advertising and marketing where permitted.

You may be able to control certain technologies through your browser, device or Lifepin settings.

14. How we use your information

We may use personal information to:

• create and maintain your Lifepin account;
• verify your identity and age;
• authenticate users;
• provide Lifepin features and services;
• create and display profiles;
• recommend potential matches;
• assess compatibility;
• personalise recommendations;
• enable communication between users;
• provide customer support;
• process subscriptions and payments;
• investigate complaints and reports;
• detect and prevent fake profiles;
• prevent impersonation;
• detect and prevent fraud or abuse;
• protect users from harmful activity;
• enforce our Terms of Use and Community Guidelines;
• conduct research and analytics;
• improve existing features;
• develop new products, services and features;
• test technologies and processes;
• maintain and improve security;
• communicate important service information;
• send marketing communications where permitted;
• comply with legal and regulatory requirements; and
• establish, exercise or defend legal claims.

15. Matching and compatibility systems

Lifepin’s purpose is to help users discover people with whom they may be compatible.

Our matching and recommendation systems may consider information such as:

• age;
• gender;
• location or distance;
• relationship intentions;
• marriage timeline;
• faith;
• education;
• occupation;
• marital status;
• children and future family preferences;
• personality;
• hobbies and interests;
• lifestyle preferences;
• height and body preferences;
• partner preferences;
• compatibility questions;
• activity on Lifepin;
• interactions with previous recommendations; and
• other compatibility criteria provided by users.

Where permitted by law and with the appropriate legal basis, Lifepin’s matching system may also privately process sensitive information supplied by users.

In particular:

HIV status, genotype and libido may be used privately by Lifepin’s matching and compatibility systems but are not displayed or disclosed to other users.

Lifepin may use automated systems, algorithms or machine-learning technologies to organise, filter and recommend profiles.

A Lifepin recommendation represents an assessment based on the information and preferences available to our systems. It does not guarantee compatibility, attraction, relationship success, marriage or any particular outcome.

Where applicable law gives you rights concerning automated decision-making, you may exercise those rights by contacting Lifepin.

16. How we share information

A. With Other Users

Information that forms part of your visible profile may be displayed to other Lifepin users.

Different categories of information may have different visibility rules.

For clarity:

Other profile information may be visible according to the design of Lifepin, the relevant feature and available privacy settings.

Users should avoid placing information they wish to keep private in publicly visible sections of their profiles.

B. With Service Providers

We may use trusted third-party service providers to assist with:

• cloud hosting and storage;
• identity and NIN verification;
• biometric and photo verification;
• payment processing;
• communications;
• analytics;
• customer support;
• security;
• fraud prevention;
• technical infrastructure; and
• other services necessary to operate Lifepin.

Service providers processing personal information on our behalf are required to process it only for authorised purposes and maintain appropriate confidentiality and security protections.

C. Corporate Transactions

If Lifepin undergoes a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, personal information may form part of the assets transferred.

Any such transfer will remain subject to applicable data protection requirements.

D. Legal Requirements and Safety

We may disclose information where reasonably necessary to:

• comply with applicable law;
• comply with a valid court order, warrant or lawful process;
• respond to lawful requests from regulators or law-enforcement authorities;
• investigate fraud or criminal activity;
• protect the rights, safety or security of Lifepin, our users or others;
• investigate serious violations of our policies; or
• establish, exercise or defend legal claims.

E. With Your Consent or At Your Direction

We may share information with a third party where you specifically request or authorise us to do so.

17. Legal bases for processing

Depending on the type of information and purpose involved, Lifepin may rely on one or more lawful bases.

Contract

We process information where necessary to create and maintain your account and provide the Lifepin Services you request.

Consent

We may rely on your consent where appropriate or required by law.

For sensitive personal information, Lifepin will obtain the level of consent required by applicable law.

This may include information relating to:

• health;
• HIV status;
• genotype or genetic information;
• religious beliefs;
• libido or sex life;
• ethnicity; and
• biometric information.

Where processing relies on consent, you may withdraw that consent subject to applicable law.

Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Legitimate Interests

Where permitted by law, Lifepin may process information where necessary for legitimate interests such as:

• platform security;
• fraud prevention;
• protecting users;
• improving our Services;
• conducting appropriate analytics;
• enforcing our policies; and
• establishing or defending legal rights.

Legal Obligations

We may process information where necessary to comply with applicable legal, regulatory, tax, accounting or other obligations.

18. Marketing communications

Where required by law, Lifepin will obtain appropriate consent before sending promotional communications.

You may opt out of marketing communications through:

• an unsubscribe mechanism provided in the communication;
• your Lifepin settings, where available; or
• Lifepin Support.

Opting out of marketing does not prevent Lifepin from sending essential communications concerning your account, security, transactions, verification or important changes to our Services.

19. Your privacy rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• be informed about how your information is processed;
• request access to personal information Lifepin holds about you;
• obtain a copy of certain information;
• correct inaccurate or incomplete information;
• request deletion of personal information;
• withdraw consent;
• object to certain processing;
• request restriction of certain processing;
• request portability of eligible information;
• exercise applicable rights relating to automated decision-making; and
• lodge a complaint with the appropriate data protection authority.

We may need to verify your identity before fulfilling a privacy request.

Certain requests may be refused or limited where permitted by law, including where information must be retained to comply with legal obligations, protect other users, prevent fraud or establish, exercise or defend legal claims.

20. Correcting account information

You can update certain account and profile information directly through Lifepin.

Certain information important to identity, verification, safety or matching may not be freely editable after registration.

This may include:

• gender;
• date of birth;
• genotype;
• HIV status; and
• verified identity information.

If information that cannot be directly edited is inaccurate, you may contact Lifepin Support to request a correction.

Restrictions on direct editing are intended to help protect account integrity and prevent misuse. They do not prevent users from exercising applicable rights to correct inaccurate personal information.

21. Account deletion

Lifepin does not automatically delete your account merely because you have been inactive for a particular period.

You may request deletion of your Lifepin account through the account-deletion functionality provided within Lifepin or by contacting Lifepin Support where necessary.

Deleting the Lifepin App from your device does not delete your Lifepin account.

When you request account deletion, your profile will cease to be available to other users following processing of the deletion request.

Certain information may continue to be retained where necessary and permitted by law, including for security, fraud prevention, legal compliance, dispute resolution or the establishment, exercise or defence of legal claims.

22. Data retention

Lifepin retains personal information only for as long as reasonably necessary for the purpose for which it was collected or another lawful purpose.

Different categories of information may have different retention periods.

When determining an appropriate retention period, we may consider:

• why the information was collected;
• the nature and sensitivity of the information;
• whether your account remains active;
• security and fraud-prevention requirements;
• applicable legal and regulatory obligations;
• contractual obligations;
• potential disputes or claims; and
• whether the information can be securely deleted or anonymised.

When your account is deleted, we will delete or anonymise personal information that we no longer have a lawful reason to retain.

We may retain limited information after account deletion where reasonably necessary to:

• comply with applicable law;
• prevent fraud or abuse;
• maintain safety and security;
• prevent banned users from circumventing restrictions;
• maintain financial or transaction records;
• respond to lawful requests;
• resolve disputes; or
• establish, exercise or defend legal claims.

Information retained for these purposes will not remain publicly visible simply because it is retained internally.

23. Security

We implement technical and organisational safeguards appropriate to the nature and sensitivity of the information we process.

Sensitive information, including NIN information, identity documents, biometric information, HIV status, genotype and libido information, is subject to heightened access and security controls.

Measures may include, where appropriate:

• encryption;
• access controls;
• authentication;
• restricted internal permissions;
• security monitoring;
• secure infrastructure;
• logging;
• security testing; and
• incident-response procedures.

No internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for protecting their login credentials and should notify Lifepin if they believe their account has been accessed without authorisation.

24. International data transfers

Lifepin and its service providers may process or store personal information in countries other than the country in which you live.

Where personal information is transferred internationally, Lifepin will use safeguards required by applicable data protection law.

25. Age requirements

Lifepin is an adult platform intended for individuals within its specified age range.

You must be at least 22 years old and no more than 70 years old to create or maintain a Lifepin account.

Individuals aged 21 or younger are not permitted to use Lifepin.

Individuals aged 71 or older are not eligible to create or maintain a Lifepin account.

Lifepin may use identity and age-verification measures to enforce these requirements.

If we determine that a user does not meet our age requirements, we may prevent registration, suspend the account or close the account in accordance with our Terms of Use.

26. Privacy by design

Because Lifepin processes information that may be particularly sensitive, privacy considerations form part of how we design our Services.

Where reasonably practicable, we:

• limit access to sensitive information;
• separate private matching information from publicly visible profile information;
• restrict sensitive information to authorised purposes;
• use appropriate technical and organisational security measures; and
• collect information that is reasonably necessary for identified purposes.

Information used privately by Lifepin’s matching system does not become publicly visible merely because it forms part of a compatibility assessment.

In particular, HIV status, genotype and libido are private compatibility information and are not profile information visible to other users.

27. Changes to this Privacy Policy

We may update this Privacy Policy as Lifepin develops, our processing activities change or legal requirements evolve.

Where changes are material, we will provide appropriate notice before those changes take effect where required by law.

We encourage users to review this Privacy Policy periodically.

The date of the latest revision will be displayed at the beginning of this Privacy Policy.

28. Contact us

If you have questions about this Privacy Policy, Lifepin’s processing of your personal information or your privacy rights, please contact:

Lifepin Privacy / Support
Email: lifepin.help@gmail.com

Users in Nigeria may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) concerning the processing of their personal information.